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FREE SHIPPING ON US ORDERS OVER $100

Policies & Shipping

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We accept Visa, MasterCard, Discover, American Express and PayPal

DOMESTIC SHIPPING
Orders are generally shipped within 1-3 business days using USPS Priority Mail. Depending on your location, Priority Mail will usually arrive within 2-3 days from the date it was shipped. Please allow additional days for Alaska, Hawaii, during holidays and during sales. If you need an order shipped another method, please email Info@PureJoyShop.com or call (801) 718-4386 for options and rates before placing your order. We are not responsible for theft of delivered packages. Please contact us if you would like to purchase insurance on your shipment. It is the customer's responsibility to pick up their package(s) if it is undeliverable to their home address. If the package is returned to us as "unclaimed",  the customer will be responsible for paying additional shipping fees to resend it. For information on shipping to Canada, please scroll down.

Shipping Rates, Shipped via USPS Priority Mail

Order Amount                       Shipping Rate

Up to $30.00                                  $6.95

$30.01 - $99.99                              $7.95

$100.00 or more                           FREE

INTERNATIONAL SHIPPING
Currently we only ship within the U.S. and Canada. Canadian orders are charged a flat shipping fee of $20.00 per order. Often shipping is less, in which case we will credit you back for part of the shipping fee. Orders are generally shipped within 1-3 business days using USPS First Class or Priority Mail depending on the total package weight. Please allow additional days for orders placed during holidays and during sales. We are not responsible for any customs fees. Please contact us if you would like to purchase insurance on your shipment. It is the customer's responsibility to pick up their package(s) if it is undeliverable to their home address. If the package is returned to us as "unclaimed",  the customer will be responsible for paying additional shipping fees to resend it.


RETURNS & EXCHANGE POLICY
We highly recommend purchasing samples first. We sell samples for most of the products we carry. Due to the nature of the products we sell, we have an "All Sales Final" policy. Exchanges are typically only made when a product is defective. If a product is defective, please notify us immediately by phone (801) 718-4386 or email: Info@PureJoyShop.com to make arrangements for an exchange. Approved exchanges must be made within 30 days of purchase. Sample and trial sizes are not eligible for refunds or exchanges.

SALES
Promo codes or discounts cannot be combined. A few items are excluded from sales and are noted as such on their product detail page. Sale discounts cannot be applied retroactively to any orders placed before the announcement of a sale. 

SECURITY
Our website has a GeoTrust SSL Certificate to keep your credit card and personal information safe during your e-commerce transactions.


PRIVACY, EMAIL ADDRESSES
Pure Joy, LLC does not sell or give out customer information. All customer information is for our sole use only.

In an effort to be environmentally responsible we often re-use packing peanuts, bubble wrap and packing paper from shipments that are sent to us. When we purchase packing paper we purchase recycled packing paper.

DISCLAIMER: The products and statements on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent disease. Always consult a qualified medical professional about the use of herbal ingredients and essential oils, especially when pregnant or nursing. If you experience any adverse reactions with a product, stop use immediately and seek medical attention. We strongly recommend purchasing samples first when possible, as we are unable to accept returns unless an item is defective. Sampling products allows you to make correct color and product choices and to test yourself for possible allergic reactions.

Our new RETAIL LOCATION and MAILING Address:

Pure Joy 
1900 Idaho St. #104
Elko, Nevada 89801

We are located in Plaza Forty by Natural Nutrition and Boot Barn

 

 

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